http://www.gin-my.com

Sessions

Time

9:00am-5:00pm

Brochure

Download Brochure

What is this workshop about?

Multiculturalism workplace could bring benefits such as better decision making, higher creativity and innovation, greater success in marketing to foreign and ethnic minority communities. Conversely, cultural differences can also increase costs through higher turnover rates, interpersonal conflict, and communication breakdowns. These course aims to equip the participants with tools that will help them improve their ability to communicate and bridge the differences through acceptable words and actions.

Who Should Attend

Manager, Executives, Engineer and Supervisors and anyone who involved in communication process in the organization.

Objective

By the end of the session, you would be able to:

  • Communicate with colleagues from different background/culture positively and effectively
  • Bridge the communication gap at workplace
  • Communicate clearly using better communication style and action
  • Recognize and increase the cultural awareness
  • Respect and appreciate cultural differences
  • Resolve and reconcile cultural differences
  • Realize and root by implementing the cultural differences.

Learning Methodology

The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities are such as:

  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Video Presentation

The Important Modules you will learn during this 2 day workshop

Module 1: What is culture?

Iceberg of Culture – Mindset; Recognize, Respect, Reconcile, Realize & Root; High Context culture and Low Context culture; Seven Dimensions of Culture

Module 2: Human Relationships

Rules /system versus exception (not relationships); Individual versus group orientation; Emotions: neutral versus expressive; Analytical(differentiated) versus holistic (integrated); Status based on:“What you do” versus “Who you are”

Module 3: Time

Past, present, future; Monochronic (sequential) versus Polychronic (synchronic)

Module 4: Nature

Internal versus External

Module 5: 5 conditions for high performance culture

Relevant focus; Driven from top but fuelled throughout; Committed Leaders; Comprehensive involvement; External coaches

Module 6: Reconciliation of diverse values in apparent conflict

Module 7: Effectiveness of Multicultural Teams

Module 8: Success Factors

  • Ethnorelativism
  • Balance
  • Common Ground
  • Clarification of Task
  • Clarification of Goal
  • Set up and Leadership
  • Infrastructure

Module 9: A Methodology for Managing Multicultural Teams

Trainer Profile

Manimala has served for more than 15 years in senior managerial positions prior to pursuing her postgraduate studies. As a Senior Marketing Manager at Westport Malaysia, she had managed the customer service and marketing department. She has many years of experience in Conventional operations as well. During her tenure, she had to do business development as well as customer service and marketing of the port business. Part of her job description was to do presentation to customers and staff training especially on customer service issues. She had attended Port Operations Training at Le Harve, France and Senior Management Development Programme (SMDP) of the Harvard Business School Alumni Club of Malaysia (HBSACM) and served as the Honorary Secretary of The Associate Wings' Committee of HBSACM fromSept 2003- Oct 2004 . She also represented Westport with the Ministry of Transport/ MATRADE delegation to countries such as India (Chennai), Sri Lanka (Colombo), Indonesia (Jakarta, Surabaya & Semarang), the Emirates (Dubai), France (Marsailles) and Netherlands (Amsterdam).

Having been in a senior position, she has the knowledge and experience in sales and marketing, personal development, presentation skills, time management, communication skills, etc. Manimala had also trained candidates for IELTS English to those who were furthering their studies overseas. She was appointed as examiner to mark the Unified Examination papers, United Chinese School Committees’ Association of Malaysia (UCSCAM) for the year 2006 and 2007.

Manimala is pursuing her International Masters in Small and Medium Enterprises in University Malaya and currently writing and researching her project paper entitled “Training evaluation based on Kirkpatrick’s model”. Her postgraduate degree is related to starting new business ventures.

Manimala is very passionate about learning and being able to transform this into the workplace. She aspires to pass on her knowledge to others who are willing to accept and learn from her.

HRDF Claimable

This workshop is claimable under

  • HRDF SBL Scheme

Kindly checks with your training department to make sure you are eligible.

Dates & Fees

Download Brochure

* Fees includes workshop materials, refreshment, lunch and certificate of attendance but excludes Bank charges & VAT per payment.

Discount & Offer

Early-Bird Discount5%
Group Discount
  • 3 pax for 5%
  • 5 pax for 7%
  • 8 pax for 10%
Online Registration BonusFREE Voucher (for each pax) of
  • MPH Bookstore - RM 20, or
  • Popular Bookstore - RM 20, or
  • Jaya Jusco - RM 20, or
  • Donation to World Vision Malaysia - RM 20.

* For donation to charity body - World Vision Malaysia, your name (participant's name), receipt number and donation amount will be recorded permanently at the CSR Page.

Registration Form

Multiculturalism at Workplace
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Terms and Conditions

  • Fees: Fees includes workshop materials, refreshment, lunch and certicate of attendance but excludes Bank charges & VAT per payment.
  • Cancellation & Substitutions: This registration may only be cancelled in writing not later than two weeks before the workshop begins. The booking may not be cancelled nor any fees refunded thereafter. A substitute may be named at any time before the workshop begins.
  • Hotel Accomodation: Accommodation is not included in the workshop fees. Room Reservation can be made by delegates directly with the hotel. To enjoy privileged room rates, please contact the Hotel directly and state that you’re attending an event organised by Global Intelligence Network (M) Sdn Bhd (GIN).
  • Note: It may be necessary for reasons beyond control, to change the content and timing of the event, speaker(s) or venue. Every effort will be made to inform the participant of the change. Global Intelligence Network should not hold liable for any cost arising from this change.
  • Payments: An invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event in order to be eligible for attending. Walk-in delegates with payment will be admitted on a space available basis.
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Organizer Profile

Founded in December 2004, Global Intelligence Network (M) Sdn Bhd is a training consultant firm dedicated to helping organizations strengthening overall company performance through wide range of excellent consultations and training services. To date, GIN has trained more than 900 companies and more than 3000 employees in Malaysia.

Our experts are equipped with diversified experiences and spanning from sales & marketing, business advisory, performance management, personal development coaching, quality management system and leadership & motivational training. With our experts who are highly skilled in presentation and interpersonal communication, you will learn proven is that really work while having fun during the training.

We also provide organizations with professional consultation which serve as catalysts for developing strategic plans, addressing ineffective processes, and reaching consensus on difficult issues.

Thus we work closely with our customers to unlock the power in their people and ensure that our solutions satisfy their needs, as well as maximizing business success.

Global Intelligence Network (M) Sdn Bhd is a registered training provider (Serial No. 1721) under Pembangunan Sumber Manusia Berhad (PSMB) in Malaysia.

Contact Us

Global Intelligence Network (M) Sdn Bhd,
260-2-2 Wisma Mutiara Genting,
Jalan Ayer Jerneh OFF Jalan Genting Kelang,
53300 Setapak,
Kuala Lumpur,
Malaysia.

Tel: 03 40216000
Fax: 03 40235716
Email: admin@gin-my.com
Website: http://www.gin-my.com