Handling Audits & Auditors E ffectively
- The Ingredient to Succeed in an External/Third Party Audit
Date: 14th-15th January 2009
Venue: Legend Hotel, Kuala Lumpur, Malaysia
Audits are part and parcel of ISO 9001 Quality Management Systems. You can’t run away from it! Handling it effectively to benefit the organization is an art – to be learned.
Handling Audit & Auditors Effectively is a specially designed program that will provide you the ingredient to succeed in an external/third party audit. The program provides tools and techniques of managing the audit and meeting the auditor’s requirements/expectation. “A not-to-be missed’ session for those tasked with helping their organizations achieve their company objectives and goals in line with Quality Management System Audits/ Certifications.
Objectives
- Understand and know in detail the audit requirement and reason
for audits - Prepare with greater understanding for external audits based on knowing what ISO 9001 standard requires, ISO 19011 requires and what the auditors require as evidence.
- Undertake audit follow-up activities, including evaluating the effectiveness
of corrective action. - Using the Audit results for continual improvement.
Who Should Attend
Quality Management Representatives, Department Heads, Managers, Executives, Process Owners that are tasked to handle audits and Internal Auditors.
The Expert - Madam Flora Anthonysamy
Flora Anthonysamy is not new in the area of training and consultancy having held
various positions as General Manager and Senior Partner of a reknown consulting firm in
Malaysia. She has also had many years of experience as Group QA and Regional TQM
Manager in the manufacturing sector and has been instrumental in effectively managing
business process improvements in complex organisations. She has successfully developed
and implemented numerous Total Quality Management (TQM), Quality Management
System (ISO 9000), Environmental Management System (ISO 14001) and Occupational
Safety and Health Assessment Series (OSHAS 18001) in multinational corporations. As Flora frequently works directly with Chief Executive Officers, middle management and operational staff,
she has a diversification of skills ranging from Global Strategy to micro applications such as Multi-Level
Management.
Flora was a Certification Auditor with SIRIM and holds a Bachelor of Science in Chemistry. She is also a Certified Lead Assessor and was trained by Oliver Wight in World Class Manufacturing Practices and INSEAD on Lean Manufacturing System. She was appointed Worldwide QA Coordinator and was responsible for introducing Total Quality Management to plants in France, Mexico, Brazil, Sri Lanka and the United Kingdom.
Flora has extensive experience in providing management system implementation support for companies striving to enhance their business effectiveness. With her knowledge and experience, her customers gain the ability to incorporate the standard’s requirements while enhancing their management systems without losing their individual corporate identities. Her strengths lie in her proven ability to work throughout diverse organisations establishing management systems that significantly improve process effectiveness and organisational results. Her work has achieved colossal business improvement by way of initiating and encouraging major system and cultural change.
Workshop Format
HRDF
This workshop is HRDF SBL Scheme Claimable.Call Us Now!
Do not miss this professional training - The investment is only RM 1690 per delegate, and RM 1590 for the early bird fees (register before 12th December 2008), It's a small investment in future success. If you would like to have more information or would like to know about the fees for group registrations, please do not hesitate to contact us now.
Tel : (603) 40216000
Fax : (603) 40235716
Email : admin@gin-my.com
