Handling Problem Employees & Conducting Domestic Inquiry Effectively
- The Proper Way to Handle Problematic Employees to Keep Yourself Away from The Industrial Court
Date: 18th-19th February 2009
Venue: Legend Hotel, Kuala Lumpur, Malaysia
Every organization has its fair share of ‘good’ and ‘problem’ employee. While the vast majority of employees are ‘good’ there are also sometimes ‘bad’ employees.
The question arises how to handle these employees firstly with the aim of rehabilitating them and making them ‘useful’ again or in the worst possible scenario take disciplinary action including dismissal from service.
However it is not that easy to just terminate an employee’s services as many employers have found out…very very late.
The Industrial Court takes exception to employers for not following certain well-laid down procedures and in the process open themselves to ‘mala fide decisions’ or decisions made in bad faith.
Badly handled cases have resulted in dismissed employees being reinstated to their former positions with backdated wages and / or with high compensation.
This programme shows how to handle problem employees, take ‘natural justice’ and legal Disciplinary Action and Domestic Inquiry to prevent cases going to the Industrial Court.
The topics include: counseling, role of rules and regulations; warning letters; types of disciplinary action; suspension; case study on how a domestic inquiry is carried out; role play on carrying a domestic inquiry; relevant aspects of Employment Act and Industrial Relations Act; Analyses of decisions by the Industrial Court
Objectives
- Carry out disciplinary action in line with the concept of ‘natural justice’.
- Avoid common pitfalls while handling employee issues.
- Identify minor and major misconduct.
- Carry out professional counseling.
- Understand how rules play an important part in taking disciplinary action.
- Understand how a minor misconduct can become a major one.
- Write the various letters on suspension, charge sheet, warning & dismissal.
- Design questions for the inquiry.
- Understand ‘dismissal’ and ‘constructive dismissal’.
- Decide how to make a disciplinary decisions.
- Decide on minor and major penalty.
Who Should Attend
HR / Non-HR Managers, Executives, Supervisors, Assistants and anyone who are involved in employee performance evaluation.
The Expert - Mr Cyril Pagadala
Cyril Pagadala has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources. He is now a lecturer and corporate trainer.
He has a BA (English) and MA (Human Resource Management).
In his work experience he has gone through the whole gamut of HRM including: setting up the HR Department A-Z with appropriate systems, designing policies and procedures, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, administration of the Employment Act 1955 and Regulations, Company Policies, etc; at all levels
Cyril Pagadala is a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217) and a PSMB Approved Trainer in English and Business Communication for the PSMB Graduate Training Scheme;
He trains and facilitates programmes in Human Resource Management, Employment Laws, Managerial Skills, Customer Relations, Soft Skills, English and Business Communication.
Cyril partial list of clinets include: CCM Chemicals, Ornasteel Enterprise Corporation, FELDA, Euratech (M), Alliance Bank, Affin Bank, MBF Cards, Telekom Malaysia, PERODUA, Hotel Maya, Prestar Steel Pipes, Companies Commission Malaysia, Manulife, TNB, Malaysia AIDS Council, Malaysia Newsprint Sdn Bhd, Equatorial Hotel, BC Petrochemical, Wonder Bowl, Schaefer Kalk (M), Guardian Venture (M), Kudrat Maritime, Hitachi Chemical, Redtone Telecommunications, Multipurpose Insurance, EON, Cargil Palm Products, Petronas, YTL Land, Samsung Electronics (M), Takaful Nasional, Job Street.com, Toshiba, etc.
Workshop Format
HRDF
This workshop is HRDF SBL Scheme Claimable.Call Us Now!
Do not miss this professional training - The investment is only RM 1690 per delegate, and RM 1590 for the early bird fees (register before 16th January 2009), It's a small investment in future success. If you would like to have more information or would like to know about the fees for group registrations, please do not hesitate to contact us now.
Tel : (603) 40216000
Fax : (603) 40235716
Email : admin@gin-my.com
