Effective Skills For Office Administration Staff
26th-27th July 2010, The Legend Hotel, Kuala Lumpur, Malaysia
Dear Friends,
Administrators play an important role in supporting management in their important decision-making role through keeping records, written and oral communication and providing right information to the right people at the right time.
These employees are often left out of training program as they are considered already well trained by superiors or considered non-decision makers and that therefore training is not required.
It is therefore not surprising that some of them end up feeling unchallenged in their work leading to lethargy in the workplace and poor work ethics.
What is this workshop about?
This program seeks to sharpen the participant's administrative skills and to develop the ability to handle relationships with insiders and outsiders with courtesy and tact. It also touches on time management so that more things can be done in a shorter time and thus reduce stress.
The program finally seeks to enable participants to set goals for themselves and enhance their work ethics leading to improved personal motivation.
Why this workshop?
By the end of the session, you would be able to:
- Improve their self-image and take pride in their professional career
- Enhance their working relationship with others
- Communicate better with peers, subordinates and superiors
- Handle visitors professionally
- Manage time and work more productively
- Enhance their telephone communication skills
- Apply basic skills of efficient filing system
- Have confidence in their daily work life
Learning Process
This is a completely activity-based workshop consisting of more than 12 different activities. The experiential method is used throughout the programme and participants are expected to draw upon their own work and life experience and do a lot of self-analysis to realise their strengths and weaknesses and decide how this can be turned into improving their work.
Participants are also required to participate in role plays and other activities that will provide a simulation of work situations such as handling the telephone, organising work and time, handling relationships, handling visitors, developing assertive skills, developing public speaking confidence and skills
Finally participants get to make a evaluation of themselves in five areas:
- Their reliability as an employee,
- their responsiveness in attending to work
- the confidence they project to others,
- the ability to empathise with others
- have tangibles that project a good self-image. They are required to build on these weaknesses as part of their post- training life long learning
The 8 Important Modules you will learn during this 2 day workshop
Module 1
Understand the Roles and Responsibilities of Administration Personnel
Module 2
Organising Work in the Office by Using Time Management Skills and Setting Priorities
Module 3
Managing Relationships in the Office
Module 4
Greeting and Attending To Visitors to the Office
Module 5
Making and Answering Telephone Calls Professionally and Courteously
Module 6
Understand the Importance of and Methods of Records Management
Module 7
Identifying and Setting Personal Goals in Alignment With Organisation Goals
Module 8
Developing Positive Work Ethics by Developing A Positive Self-Image
Course Leader
Cyril Pagadala has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources. He is now a lecturer and corporate trainer.
He has a BA (English) and MA (Human Resource Management). In his work experience he has gone through the whole gamut of HRM including: setting up the HR Department A-Z with appropriate systems, designing policies and procedures, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, administration of the Employment Act 1955 and Regulations, Company Policies, etc; at all levels
Cyril Pagadala is a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217) and a PSMB Approved Trainer in English and Business Communication for the PSMB Graduate Training Scheme; He trains and facilitates programs in Human Resource Management, Employment Laws, Managerial Skills, Customer Relations, Soft Skills, English and Business Communication.
Who Should Attend
Clerical support and office administration staff. New administrator are also strongly encouraged to attend.
Workshop Size
Registration is strictly to the first 20 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$
RM 1290.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who would be interested in this workshop, please forward this link to them.
Yours Sincerely,
Global Intelligence Network (M) Sdn Bhd
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: admin@gin-my.com
