HR Tools for Non-HR Personnel
11th-12th October 2010, The Legend Hotel, Kuala Lumpur, Malaysia
Dear Friends,
In an organization the Specialist HR department sets policies and provides advice to line / non-HR management.
The Line / Non-HR Management actually manage their employees and administer policies on a daily basis.
They are therefore the front line managers of HRM and need to have an understanding of managing their employees using certain tools and skills following the policies and procedures set by the HR Department and also following the laws of the country.
What is this workshop about?
This program shows the line / non-HR management how to manage his or her employees on a day-to-day basis without having to refer to the HR manager for routine HRM decisions.
Objectives
At the end of the program, participants are able to:
- Write effective job & person descriptions so as to identify clearly the differentiating job functions among employees and the required competencies
- Set interview questions appropriate to the job to enable better selection of candidates
- Use a simple method to identify specific training needs
- Handle operational problems in administrating legal benefits and other terms of employment without infringing the Employment Act 1955
- Handle minor misconduct through knowing when and how to issue warnings
- Manage subordinate performance to ensure employees achieve KPIs and evaluate employee performance fairly for better acceptance
- Carry out an effective counseling session for better performance management and better discipline
Learning Process
All topics are presented in an easy-to-understand manner. Discussions and questions are encouraged.
There is experiential learning through writing of job descriptions and job specifications; preparing questions for interviews and grading answers; doing a simple TNA; grading performance evaluation and doing performance management.
Participants will also participate in a role play to experience how to counsel professionally and conduct interviews. Actual work situations are encouraged to be brought to the workshop
Case studies on handling misconduct are presented and discussed where participants are expected to share their experience to solve problems and look at situations holistically.
Other group discussions are on managing employees and their problems, how to administer the operational rights and benefits particularly under the Employment Act 1955
There are handout samples of job description and job specification, job interview questions, warning letters.
The 8 Important Modules you will learn during this 2 day workshop
Module 1
Understanding your role in HRM
Module 2
Writing effective job descriptions and identifying employee competencies
Module 3
Interviewing skills - Understand the selection process, setting good questions, methods of conducting the interview and selection of the right candidate
Module 4
Training and development needs (TNA) - Structured methods to identify your departmental training needs
Module 5
Handing operational problems such as annual, sick and maternity leave; OT on public holiday and rest days; limit of OT hours per day and per month & absenteeism
Module 6
Handling minor misconduct by delivering cautions, verbal warnings and writing warning letters
Module 7
Conducting the performance appraisal and managing employee performance
Module 8
Effective counseling for indiscipline and poor performance
Course Leader
Cyril Pagadala has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources. He is now a lecturer and corporate trainer.
He has a BA (English) and MA (Human Resource Management). In his work experience he has gone through the whole gamut of HRM including: setting up the HR Department A-Z with appropriate systems, designing policies and procedures, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, administration of the Employment Act 1955 and Regulations, Company Policies, etc; at all levels
Cyril Pagadala is a PSMB Certified Trainer for Corporate Programmes (PSMB/ TTT 0217) and a PSMB Approved Trainer in English and Business Communication for the PSMB Graduate Training Scheme; He trains and facilitates programs in Human Resource Management, Employment Laws, Managerial Skills, Customer Relations, Soft Skills, English and Business Communication.
Who Should Attend
Newly appointed managers, Non-HR executives, Team Leader, Supervisors in the organization keen in developing their HRM skills.
Workshop Size
Registration is strictly to the first 20 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$
RM 1490.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who would be interested in this workshop, please forward this link to them.
Yours Sincerely,
Global Intelligence Network (M) Sdn Bhd
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: admin@gin-my.com
