Statistical Process Control (SPC)
13th-14th October 2010, Grand Dorsett Subang Hotel, Subang Jaya, Malaysia
Dear Friends,
Statistical Process Control is a powerful tool which applies statistical methods to measure and control variation in a process. It involves the use of control charts to monitor the performance of the process on real time. Uncontrolled variation in a process leads to detrimental effect to the quality of the products or services that is produced by the process.
Statistical Process Control solves problem using quantitative methods. It uses both the diagnostic techniques to locate source of problem and also prescriptive methods which solves the problem.
Understanding the inherent variation in our processes is fundamental to gain knowledge on the performance and capability of our process. However, not realizing that variation is a part of our process leads to over-adjustment or under-adjustment of the process which leads to defective products.
What is this workshop about?
This program is a comprehensive program that will teach participants all that they ever need to know about SPC concepts and methods to implement SPC effectively. It is the only SPC program participants will ever need to attend as it combines both the basic and advanced concepts of SPC and gives a complete education to the participants on the effectiveness and benefits of implementing SPC at their workplace.
Why this workshop?
By the end of the session, you would be able to:
- Differentiate between random and special variation
- Learn why random variation is a part of your process
- Understand the importance of having a statistically controlled process to ensure consistency in quality of your products/services
- Understand why it is important to reduce/minimize variation in your process
- Use the right type of chart to be used in your organization based on your data
- Discover methods to implement SPC in incoming, in-process and also out-going Quality Control activities
- Monitor and control your supplier's quality using Statistical Process Control
- Learn when to make adjustments on your process and when to leave it alone
- Apply the step by step method to conduct capability studies on your process for better communication with your customers
- Use SPC as a quality monitoring tool to drive towards six sigma performance
- Discover step by step guidelines to effectively implement SPC at your workplace
Learning Methodology
This program will comprise of technical knowledge, soft skills knowledge and also activities in the form of individual sharing, individual and group approach to problem solving, case studies on information provided by the trainer, creative ways to ensure the effective implementation of SPC at workplace and many more.
Trainer will also hold Q & A sessions with every participant on obstacles faced at workplace for successful implementation of the SPC tool at workplace.
Trainer will also conduct knowledge sharing wherever needed to enhance the learning process throughout the training session.
The Important Modules you will learn during this 2 day workshop
Module 1
Introduction to Statistical Process Control (SPC)
Module 2
Recognize the types of variation in a process to understand the difference between quality control activities and quality improvement activities
Module 3
Basic concepts of statistic and statistical control
Case exercise - Calculating statistical parameters
Module 4
The right way to group samples and collect data (Data Efficiency)
Group work - Identify rational sub-grouping method
Module 5
Understand the different types of SPC chart available for different types of data, process and purpose
Case exercise - Plotting attribute and variable control charts
Module 6
Parameter in a control chart - Upper control limits and Lower control limits
Case exercise - Calculating LCL and UCL
Module 7
Practical step on the right and effective way of constructing control charts
Module 8
Step by step guide to implement SPC effectively in your organization
Individual activity - Creating the action plan
Module 9
Control chart interpretation - The 8 indications that could tell your process is going out of statistical control
Case exercise - Interpreting plotted charts
Module 10
Measuring the performance of your process - Cp and Cpk
Case exercise - Calculate Cp and Cpk values and interpret the data accurately
Module 11
Other process measurement indices - Pp and Ppk
Case exercise - Calculate Pp and Ppk values
Module 12
Another unique process performance indices, Cpm - when to use this indices?
Case exercise - Calculate Cpm values
Module 13
Supportive tools to be created to ensure the success of SPC implementation at workplace
Individual activity - Create OPAC
Module 14
How to manage and encourage your team to implement SPC successfully at your organization?
Individual activity - Create action plan to encourage your team to effectively use SPC for the benefit of the organization
Course Leader
Ms. Kalpana, a BSc Chemistry (Hons) Graduate from University of Malaya and a Certified Quality Engineer from American Society for Quality, Ms. Kalpana is a vibrant individual with deep passion for educating and enlightening individuals with sound knowledge which will transform their careers in specific and life in general.
A strong believer in the power and wealth of knowledge, Ms Kalpana has extensive experience in both the manufacturing and service industry. Her appointment to lead various engineering departments in multinational companies at a young age is evidence to her outstanding work performance and leadership skills. Her experience as a Quality Assurance Manager in her previous organization provides her the advantage to understand the importance of continuous education and human resource empowerment for the growth of an organization.
Due to her deep passion to spread her wings to the service industry, Ms. Kalpana took up the challenge to redesign and re-launch an ailing insurance scheme with policyholders of over 100,000 which was in red for many years and was at the verge of being discontinued. Ms. Kalpana successfully re-engineered the ailing scheme within a short period of time. She re-launched the scheme and there has been no turning back for the scheme since. he re-engineered scheme has operated successfully to date bringing in a lucrative profit margin for both the insurer and marketing agency and provides excellent service for the insured.
Due to her deep passion for educating others, Ms. Kalpana tutors undergraduate and post graduates on engineering subjects, statistical knowledge and also accounting for decision making in her free time. Due to her extensive experience in various industries, Ms. Kalpana is able to adapt versatility in her training material and approach. Ms. Kalpana's training sessions are delivered in a highly communicative, high spirited environment which keeps the participant's energized and open to learning.
Her ability to deliver the essence of the training in a fun relaxed way creates a comfortable environment for the participants to learn and absorb the fundamentals of the program. Her vibrant and dynamic approach keeps her participants alert and inspired throughout the training sessions. Ms. Kalpana was recently invited by The American Society for Quality to Philadelphia, Pennsylvania to serve as a judge in the International Team Excellence Award.
Who Should Attend
Quality / Process Managers, Executives, Engineers, Team-leaders, Supervisors and any personnel who would like to improve their productivity and personal effectiveness on the job.
Workshop Size
Registration is strictly to the first 20 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$
RM 1490.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who would like to improve their budgeting skills, please forward this link to them.
Yours Sincerely,
Global Intelligence Network (M) Sdn Bhd
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: admin@gin-my.com
