Professional Debt Collection Techniques

“Learn the practical techniques on collecting your book debts”
by Agee Lee

Date & Venue
29th-30th November 2010,The Legend Hotel,Kuala Lumpur, Malaysia

Dear Friends,

What's so difficult about collecting your book debts? Rather it should be how uninteresting it is to collect a bad debt. It seems that many people find collecting a bad debt an unpleasant job. But it needs not be so. Collecting a debt can be professionally challenging and be an exciting career. Often, the manager will leave the job of collecting to his junior and untrained staff. But collecting debt needs a special training to acquire a special skill. Otherwise, the job of collecting will be complicated and at the same times equally frustrating one, even to a senior staff.

What is this workshop about?

In this course, the facilitator hopes to show the ease and simplicity in collecting your book debts by learning the tools, tactics, strategies and techniques in collecting. And then-after, you will be able to cope with the pressures, within or outside your organization, in handling professionally the numerous circumstances that you likely to encounter in your job.

You cannot afford to go blindly if you want to enjoy the thrills of collecting bad debts, and besides developing your career in your company

Why this workshop?

By the end of the session, you would be able to:

  • Understand the causes of bad debts so that you can prevent them
  • Apply the correct strategies for collecting your debts at the different stages of delinquency
  • Learn how easy its is to collect by writing the appropriate mailing letters
  • Scrutinize the techniques of negotiation to work out a commitment that is realistic and practical
  • Appreciate the importance of documents that will secure payments quickly and easily
  • Act quickly on all delinquencies of accounts by maintaining a personal contact with debtors
  • Use telephone tactics to obtain a firm commitment to pay or to follow up on promises made
  • Aware of the many excuses frequently offered by the debtors

Learning Methodology

The program will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as you will be simulating as a collector to go through each collection cycle. At each stage, the you will need to exercise the collection skills delivered and implement them to self-develop your level of skills. Active learning activities are included to allow participants to engage actively in the learning process. The active learning activities are such as:

  • Group discussions
  • Case studies
  • Case exercises
  • Interactive storytelling
  • Brainstorming

The 11 Important Modules you will learn during this 2 day workshop

Module 1

Understand the causes of accounts turn uncollectable

Module 2

The three stages of collection cycles - Early stage, Immediate stage, Final stage

Module 3

Applying different collection strategies on each stage

Module 4

Drafting effective collection letters and applying collection techniques by mail

Module 5

Negotiation in debt collection - Understand the principles of good negotiator, avoid the common mistakes in negotiations, and implement the best negotiations strategies

Module 6

Reviewing the collection documents - The importance of the collection documents

Module 7

Maintaining personal contact with debtors - Why & How?

Module 8

Techniques to improve telephone collections

Module 9

Tools of monitoring collection calls

Module 10

The problems encountered in collecting and how to solve them

Module 11

Assuring the implementation of the collection techniques for long-term success

Course Leader

Agee Lee has more than 26 years of corporate experience, and including 19 years of training experience. He started his career as a trainee in Kwong Yik Bank and moving up to Branch Manager, Loan Manager managing Corporate and Commercial Loans, and finally as Head of Loan Recovery Division. During this employment as Head of Loan Recovery Division, he successfully led his team by bringing down the Non Performing Loans (NPLs) from RM1.9 billion to RM68 million.

After his stint from Kwong Yik Bank, he worked in a property development company, constructing a condominium and Nilai 3 for 2 years. He then worked 2 years in a construction company in Kota Kinabalu, Sabah, executing federal contracts on roads, schools and colleges. His last appointment was with Hong Leong Bank as Head of Remedial Management Department supervising NPLs of RM6 billion.

Besides his impressive career track records, Agee Lee is also active in charity. He was elected as the President of Kiwanis Club in 1987, and for his dedication and service to the community, was also awarded the Distinguished President of the Year Award for 1986 to 1987 by the Past- Presidents of the Kiwanis Club of Kuala Lumpur. He was the top fund raiser for several consecutive years, helping many under-privileged children to grow up healthy and reach their full physical and mental potential. He was then in the Board that nurtured the "Kiwanis Down Syndrome" in 1988.

Agee Lee is actively involved in training for the manufacturers, banks, professional institutions, property developers, construction companies and SMI. He specializes in the area of corporate strategic planning, ordinary business planning, operations of international trade & financing, banking, and finance & accounting.

Agee Lee holds Honours Degree in Economics (major in Business Administration) from the Universiti Malaya, as well as the Associate of Institute of Bankers (London), Diploma in Marketing Management (NPC) and Certificate in Financial Planning (MII). He was recently given AIBM from the Institut Bank Bank Malaysia, and certified professional trainer by Pembangunan Sumber Manusia Berhad (PSMB).

Who Should Attend

Credit / Account Executives, Team Leaders, Officers, Clerks and anyone who be in the frontline of debt collection.

Workshop Size

Registration is strictly to the first 20 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.

HRDF Claimable

This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.

Tax Deductibility

In all likelihood this seminar is tax deductible. Check with your accountant to be sure.

Workshop Investment $$

RM 1490.00 per delegates. This includes all workshop materials. Lunch will be provided.

Early Bird Offer!!

If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.

Group Discount!!!

If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!

100% Satisfaction Guaranteed

We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.

If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who would be interested in this workshop, please forward this link to them.

Yours Sincerely,
Global Intelligence Network (M) Sdn Bhd
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: admin@gin-my.com

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