Customer Centricity 2006
- Leveraging the voice of the customers to maximaze business results -
Date: 17th-18th April 2007
Venue: Legend Hotel, Kuala Lumpur, Malaysia
HRDF Claimable
Introduction
Winning companies are those who have a growing level of customer loyalty. Not just a theory of good customer service...but a total organizational strategy built around customer needs. Why not join the winner's circle by structuring a corporate plan that enhances the total customer experience?
Benefits
You will learn:
- Increased revenue as existing customers buy more and refer others to your firm.
- Improved customer and employee satisfaction as customers receive higher levels of consistent service from employees empowered to effectively do the job they signed up for - Meet or exceed customer expectations.
- Increased operational efficiencies by focusing on and performing only those activities that directly add value to the customer.
- Improved profitability resulting from more effectively and efficiently delivering products and services to the customer.
Who Should Attend
You will learn:
- Chief Operating Officers
- Marketing Managers
- Customer Service Managers
- Customer Service Representatives
- Sales / Account Managers
- Anyone who 'touches' the customer
- Anyone responsible for customer-focused initiatives and transformations
Call Us Now!
Do not miss this professional training - We have only 30 seats to ensure maximum interaction between facilitor and you. If you would like to know more about the workshop or to book your seats, please do not hesitate to contact us now.
Tel : (603) 40216000
Fax : (603) 40235716
Email : admin@gin-my.com
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