Key Account Management
- A Workshop Designed to Build Exceptional Account Managers -
Date: 16th-17th January 2007
Venue: Legend Hotel, Kuala Lumpur, Malaysia
HRDF Claimable
Introduction
Effective account managers know that to gain repeat business and build long-term relationships with clients, a complete understanding of the client's business is required. But how do account managers gain and retain clients? What is the key to moving from an account manager to a trusted advisor?
Key Account Management is designed to help account managers develop the client relationship in a way that brings mutual benefits and to enable them to lead clients' thinking. The program will include an examination of successful case studies as well as reading and practical activities that will enable greater insight into managing existing clients.
Benefits
You will learn:
- Greater customer satisfaction
- Higher customer retention
- Stronger customer relationships
- Better-managed customer interface
- Higher barriers to competitor entry
- Developing Client Advocates
Who Should Attend
- Account Managers
- Sales Managers
- Marketing Managers
- Customer Care Managers
- Customer Care Representatives
- Anyone who 'touches' the customers
- Anyone responsible for account management
Call Us Now!
Do not miss this professional training - We have only 30 seats to ensure maximum interaction between facilitor and you. If you would like to know more about the workshop or to book your seats, please do not hesitate to contact us now.
Tel : (603) 40216000
Fax : (603) 40235716
Email : admin@gin-my.com
